Frequently Asked Questions
Everything you need to know about your gear and orders.
Which countries do you ship to?
We offer international shipping to most regions including North America, Europe, and Asia. Shipping rates and delivery times vary depending on your location and will be calculated at checkout.
How can I track my order status?
Once your order has been dispatched, you will receive a shipping confirmation email containing a unique tracking number and a link to monitor your package's journey.
What is your return policy for apparel and collectibles?
We accept returns for most items within 30 days of delivery, provided they are in their original, unused condition with all packaging intact. Please note that certain limited-edition items may have specific return restrictions.
What payment methods do you accept?
We support a wide range of secure payment options, including major credit cards (Visa, Mastercard, American Express), PayPal, and localized payment solutions depending on your region.
Are your products officially licensed?
Yes, every item in the CD PROJEKT RED Gear Store is an officially licensed product designed in collaboration with our game development studios to ensure the highest quality and authenticity.
Can I cancel or modify my pre-order?
Pre-orders can be cancelled for a full refund at any time before the product enters the shipping process. To modify an address or size, please contact our support team as soon as possible.